Frequently Asked Questions (FAQ)

Question: When can I expect my order?

Answer: The average delivery time is 6 to 10 days, with a maximum of 14 days. This is because our products are shipped directly from the supplier to you. This unique business model allows us to achieve significant savings on storage and transportation costs, which enables us to offer products at a lower price than our competitors while covering shipping fees.

Question: The estimated delivery time has been exceeded. Where is my order?

Answer: In 99% of cases, orders are delivered within the estimated delivery time. Unfortunately, delays can sometimes occur. You can check the status of your order using the link below:

Track your order

Received nothing 3 days after the estimated delivery time? Please contact us.

Question: Some products from my order are missing. How is this possible?

Answer: Since we now work with a single dedicated supplier, orders are generally delivered in one shipment. If an item is nevertheless missing, you will usually receive it within 2 to 3 days.

Question: What are the shipping costs?

Answer: We cover the shipping costs for your order. 🚚✨